| 53939 | |
| TCP Inc. | |
| Customer Service Rep Bilingual | |
| Full-Time | |
| Authorized to Work in the U.S. | |
| None | |
| no | |
| no | |
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Akron, OH Cleveland, OH |
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| This position is responsible answering incoming calls from retail customers and end users of Commercial and Industrial product and to provide product and service information to these TCP customers. The Representative will also resolve product and or service problems in order to satisfy the customer needs.
Essential Duties Actively support the companys culture and business mission by always putting TCPs people and its customers first. Responsible for order entry input on all Retail replacement orders received in Customer Care Department. Provide order information with regards to inventory status; order status, delivery status etc for retail customers. Review weekly, open order reports for all retail replacement orders, follow-up on old open status Answer technical questions with regards to product. Track incoming calls on call log. Responsible for retrieval and update of voice mail message on Retail queue, and tracking of all daily messages in daily tracking calendar. Resolve product or service problems by clarifying customers complaint. Determine cause, explain best solution, or expedite correction or adjustment then follow up to ensure resolution Contribute to the team effort by accomplishing duties and tasks as needed and on time. Perform additional tasks as assigned by the Supervisor. Minimum Requirements High School Diploma or equivalent 2-3 years prior experience in a customer service role with a proven track record in customer satisfaction Background in lighting or electrical knowledge a plus Bilingual (Spanish) a plus Excellent follow-up skills Must be proficient on keyboard and Microsoft computer applications |
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Email: humanresources@tcpi.com Phone: 3309951010 |
